Terms of Service

Definitions

Rider

Registered users who book rides through the platform.

Driver

Licensed taxi drivers.

Gender Identity

Riders are asked to indicate how they identify in their profile.

Pronouns

Riders specify their pronouns in their profile; these are displayed to the driver at pick-up.

FLINTA* Status

In your rider profile you can indicate whether you identify as a FLINTA* person. FLINTA* stands for women, lesbians, intersex, non-binary, trans, and agender people – all those who face patriarchal discrimination because of their gender identity. The asterisk is intended to include those who do not see themselves in any of the listed categories but are likewise marginalised in a patriarchal, heteronormative majority society due to their gender identity.

1. Scope

These Terms of Service apply to the use of the FLINTAXI platform by riders and drivers.

2. Contracting Party

FLINTAXI e.U.
Mag. Sarbjit Dhillon, MEd
E-mail: office@flintaxi.at
Phone: +43 677 62 93 82 53

3. Service Description

FLINTAXI provides a wide range of transport services using its own staff and vehicles.

4. Registration and Account

Use of FLINTAXI services requires registration with a valid e-mail address and phone number. Additional details such as name, display name, gender identity, and pronouns must also be provided. All information must be complete and truthful.

Violations may result in account suspension.

5a. Booking and Ride Execution

Bookings can be made via the website or app. The transport contract is concluded between the rider and the respective taxi operator.

5b. Code of Conduct and Safety

FLINTAXI is aimed in particular at FLINTA* people and places special emphasis on safe, respectful, and discrimination-free interaction on the platform and during rides.

Riders and drivers commit to respectful, non-discriminatory behaviour. Discriminatory, harassing, violent, or otherwise boundary-violating behaviour may result in a warning, temporary suspension, or permanent termination of the account.

Support and complaint cases are handled confidentially; details on data processing are set out in the Privacy Policy.

6a. Prices and Payment

Prices are shown before booking. Payment is made via the payment methods stored in the app (cash, card payment in the taxi, online payment). The Vienna taxi tariff applies within Vienna; freely negotiated prices apply for rides with portions outside Vienna.

6b. Waiting Time Fees

Waiting fees may apply depending on how long the driver has to wait for the rider.

Instant rides & pre-booked rides

4 minutes after the driver's arrival (from the agreed/indicated arrival time), a surcharge of 0.50 €/min is charged for every minute of waiting caused by the rider.

Airport pick-ups

The driver monitors possible flight delays if flight details have been provided in advance. The rider must inform FLINTAXI of any delays or changes in good time. In addition to the waiting fee of 0.50 €/min, charges for extended airport parking may apply.

7. Cancellation Policy & Fees

7a. Cancellation of instant rides

Cancellations by riders may incur fees depending on the timing:

Example: driver on-site, rider does not show up. Driver cancels 2 minutes after arrival. Fee for rider: 4.00 + 0.50 × 2 = 5.00 €

The driver may cancel the ride after 2 minutes of waiting at the pick-up location.

7b. Cancellation of pre-booked rides

Pre-booked rides are scheduled at least 1 hour after the time of booking. Free cancellation is possible up to 60 minutes before the pick-up time.

Pick-up and destination within Vienna:

Pick-up outside Vienna, destination in Vienna:

Pick-up in Vienna, destination outside Vienna:

Additional note: The driver may cancel an already accepted ride in justified exceptional circumstances (e.g. technical problems, vehicle breakdown, insufficient battery charge, health or safety-related circumstances, statutory driving and rest times, or other unforeseeable events). In such cases the ride is released back onto the platform. Riders are informed and may wait for a new acceptance or choose an alternative means of transport. FLINTAXI cannot guarantee the immediate availability of a replacement vehicle.

8a. Liability

Liability is governed by the statutory provisions for passenger transport. FLINTAXI is liable for:

• the operation of the platform,
• culpably caused personal injury and property damage during a ride,
• technical functions.

8b. Exclusion of Liability

FLINTAXI is not liable for damages arising from delayed rides, unforeseeable circumstances, or force majeure, such as driver illness, vehicle breakdown, environmental influences, or traffic disruptions.

If FLINTAXI is unable to carry out a ride or carries it out late due to such unforeseeable circumstances, FLINTAXI accepts no liability for resulting damages or inconveniences.

FLINTAXI accepts no liability for the processing of cashless payments (in particular credit card charges or payment processing via Stripe). In the event of incorrect or failed bookings or disruptions in the payment process, the person making the payment must contact the payment service provider directly.

Liability for courier rides: In addition to passenger transport, FLINTAXI also offers the transport of objects, parcels, and other goods. The user is obliged to inspect the condition of the item to be transported both at hand-over and at receipt immediately. Hand-over constitutes confirmation that the item is in perfect condition; receipt constitutes confirmation that it has arrived properly and undamaged. Subsequent claims are excluded. FLINTAXI accepts no liability for damage caused by improper packaging, insufficient securing, or external influences beyond FLINTAXI's control.

8c. Fees for Soiling and Damage Caused by Riders

The person making the booking undertakes to treat the vehicle and all its equipment with care. The rider is fully liable for any damage, soiling, or destruction. Fees are based on the extent of the damage:

FLINTAXI reserves the right to invoice these costs retrospectively.

9. Rider Obligations

FLINTAXI's transport services require appropriate and timely cooperation from riders. Riders must in particular:

• provide addresses, flight numbers, departure or pick-up times, and any changes correctly and completely,
• adhere to agreed pick-up addresses and times,
• treat vehicles with care and refrain from behaviour that impairs safety or operation,
• refrain from actions that obstruct and/or endanger the driver in the performance of their duties,
• not smoke or eat in the vehicles,
• comply with the driver's instructions in all matters relating to the use of the vehicle,
• wherever possible, give notice of delays at least 15 minutes before the pick-up time. In the case of flight delays, FLINTAXI must be informed before boarding, as FLINTAXI cannot continuously monitor all flight times. This avoids unnecessary waiting times and costs. If the delayed arrival time falls within a period in which FLINTAXI has already scheduled another ride, FLINTAXI reserves the right to cancel the ride,
• inspect luggage and other items for damage directly before and after the ride. Damage discovered subsequently that is not reported immediately is no longer the responsibility of FLINTAXI,
• accept responsibility for any soiling, damage, and/or destruction of FLINTAXI's resources caused by their own fault and pay the applicable fees (see section 8c).

10. Privacy

Information on the processing of personal data can be found in our Privacy Policy.

11. Account Suspension

FLINTAXI may suspend an account in the event of:

• fraud, misuse, theft, or robbery
• fake accounts or false information
• manipulation
• violence or assault (verbal or physical)
• discrimination
• circumventing the platform
• non-payment
• misuse of the rating system
• repeated misconduct

12. Changes to These Terms

FLINTAXI reserves the right to amend these Terms of Service at any time. Users will be informed of material changes.

13. Contact

FLINTAXI e.U.
Mag. Sarbjit Dhillon, MEd
E-mail: office@flintaxi.at
Phone: +43 677 62 93 82 53
Website: flintaxi.at