Frequently Asked Questions

Here you find answers to the most important questions about FLINTAXI

Who may use FLINTAXI?

FLINTAXI is an offer by FLINTA* persons for FLINTA* persons. FLINTA* stands for women, lesbians, inter, non-binary, trans and agender persons, where the asterisk* includes all further persons who need FLINTAXI for various reasons. You should use FLINTAXI if you identify as a FLINTA* person, and/or regularly feel unsafe in public spaces, and/or experience discrimination based on your gender or appearance.

FLINTAXI excludes nobody. If you are a cis man and would like to support FLINTAXI with your booking, you are welcome to request rides. Just be a kind, tolerant and pleasant person. You can also make bookings and pay for FLINTA* persons.

Yes – if you feel unsafe in public spaces and/or regularly experience discrimination, you are absolutely welcome to use FLINTAXI. Our definition of FLINTA* includes all people who are structurally disadvantaged in the patriarchal system due to their gender identity or appearance.

Yes. You can book and pay for rides for FLINTA* persons in your circle through your member account – and also make bookings for yourself. Please indicate when booking for whom the ride is.

If you have ever felt uncomfortable, threatened or unsafe in a taxi or on the street, then FLINTAXI is here for you. You do not have to justify yourself – your feeling counts. Nobody is excluded.

Because there are people who do not feel comfortable in public transport and conventional taxis – especially at night, especially alone, especially as a FLINTA* person. FLINTAXI aims to offer an alternative, not to outcompete other taxi services.
Booking & Ride

On the home page, enter your pickup location and destination, then click "Continue to booking". If you are logged in, you can complete the booking directly. Guests must register first.

Yes! You can book rides in advance. Simply select the desired date and time when booking. Advance bookings must be made at least 1 hours ahead.

Rides can be cancelled free of charge up to 2 minutes after booking. Later cancellations may incur a fee. Cancel via your dashboard or contact support. The detailed cancellation terms can be found in our Terms & Conditions.

Yes. Once a driver has been assigned to you, you can view their profile — including photo, rating, pronouns and a short about-me text. If you do not like the profile or do not feel comfortable, you can decline the driver. The matching system will then automatically find a new driver for you. If no other driver is currently available, you will be informed.

After booking you will see the vehicle details and can follow your driver's position in real time on the map. You will also receive notifications about important status updates.
Payment

We accept credit cards (Visa, Mastercard), debit cards, Apple Pay and Google Pay. Payment by bank card or cash is also possible.

Payment is automatically charged to your stored payment method after the ride is completed.

Yes, you automatically receive an invoice by email after every ride. You can also download all invoices in your dashboard under "My Rides".
Account & Registration

Click "Register", enter your details (first name, last name, email, phone) and create a password. During registration you will be asked whether you identify as a FLINTA* person. After registration you will receive an SMS code to verify your phone number.

Click "Forgot password?" on the login page. You will then receive an email with a link to reset your password.

Log in and go to "My Profile". There you can edit your details (name, email, phone, payment methods).
FLINTA* Safety Filter

The FLINTA* safety filter is an optional setting that gives you preferred assignment to FLINTA* drivers. FLINTA* stands for women, lesbians, inter, non-binary, trans and agender persons.

Go to "Edit profile" and activate the FLINTA* safety filter. You can change this setting at any time.

Yes, you can activate or deactivate the FLINTA* filter at any time in your profile.
Safety & Support

All drivers are carefully checked and verified. You can track your ride in real time and rate it after every trip. In an emergency you can contact the emergency services directly from the app.

You can reach our support by email (support@flintaxi.at), by phone (+43 677 62 93 82 53) Monday – Friday: 10:00 am – 3:00 pm, or in your Rider Dashboard under Safety Chat.

In emergencies dial 133 or select Safety in your Rider Dashboard. For other problems you can contact FLINTAXI support at any time via Safety Chat in your Rider Dashboard and we will get back to you as soon as possible.

More Questions?

Our support team is happy to help!

General enquiries
office@flintaxi.at

+43 677 62 93 82 53

Press enquiries
presse@flintaxi.at
Support requests
support@flintaxi.at
Contact form

FLINTAXI uses essential cookies to enable login, security and booking. For address search, route planning and maps we use Google Maps, for online payments Stripe, and for SMS notifications WebSMS (your phone number is transmitted). We do not use marketing tracking. Privacy Policy · Terms · Imprint

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